Archive for December 31, 2013

Review of 2013

2013 had a lot to live up to. We had high expectations for the year after the London Olympics and the Jubilee, so we had to make it pretty special. So far this year, the future king George has arrived to cheering crowds and baby bunting, some of the best-loved American TV shows have given fans controversial endings, and among all that, ServiceMaster Clean has come out on top.

While all the world’s eyes were on the big events, we were quietly getting on with things at HQ, developing our staff with more training and qualifications than ever, and taking on more staff and clients. This wasn’t always easy, as in most cases, we faced our challenges, but we came out the other side better than we started. It takes a challenge to recognise strength, and our strength is our people. Because we recognise and reward our exceptional team, we have a loyal group of full-time and part-time staff who we thank constantly for their efforts, and if they didn’t hear us the last time: THANK YOU.

With an ever-growing fleet of vehicles and a newly refurbished office, as well as a big new warehouse to keep all our stocks and supplies, 2013 has been a year of redevelopment and regeneration. Our personal development programme was rewarded with the Customer Service award from the British Franchise Association for our commitment to giving customers the very best in service and cleaning by continually developing our staff.

At the end of a fantastic year, we look forward to what next year may bring. The World Cup in Rio, the Russian Winter Olympics, and the Scottish independence referendum are already confirmed for 2014, and hopefully a few more award wins and business recognition for the ServiceMaster Clean Team.

Have a happy and prosperous 2014 from all at ServiceMaster Clean!

Merry Christmas from all at ServiceMaster Clean

The tree is up, the kitchen cupboards are full to bursting, and family and friends are vying for your attention. Playing with new toys, arguing over burnt turkey, and falling asleep in front of the Christmas specials make these few days memorable. These moments make up the memories of our loved ones, and it can be easy to forget that not everyone is lucky enough to have their own families around them, so spare a thought for the neighbour that doesn’t have visitors, the homeless man you pass on the way to work, or the grieving colleague, and the thousands others like them who would like Christmas to be a special day. If you are lucky enough to have friends and family around you, enjoy every moment-even the arguments-It’s the most wonderful time of the year!

We’re going to be spending a few days with our own families, so from the whole team at ServiceMaster Clean:

Merry Christmas!

ServiceMaster Clean Newbury take home the BFA award for customer service.

As it’s been a while since our last post, we have some exciting news about the 2013 BFA Franchisee of the Year awards. Not only were we lucky enough to be invited to a glitzy award ceremony in Birmingham after impressing the judges with our personal development policy and customer service standards, we were delighted to hear our names called as winners of the Customer Service award!

After a gruelling pitching process and a nail-biting wait to get to the final, the hard work of the whole team paid off, and we were treated to a black-tie evening where we mixed with other franchise owners from across the UK. It was a great evening to recognise all of the franchisees and their successes around the country, and we aim to constantly improve on our high levels of customer service, and maybe next year we can win the overall UK Franchisee of the Year Award! Here’s hoping for more awards and recognition for our hard work and dedication in 2014.