Andre Gottemaker
Business Operations Manager
Service Operations Department
In 2008 Andre assumed the role of Field Service Manager, a role dedicated to managing and monitoring the performance of ServiceMaster personnel in the field. This enabled Andre to evaluate our people’s performance in their respective roles and to recommend training, should it be required.
This important role enabled the Human Resources Department of ServiceMaster Clean to develop its operational people. Andre works closely with the three ServiceMaster Clean Divisions of Communal and Commercial Contract Services and Residential Cleaning Services, providing technical support in cleaning methods and cleaning products and overseeing the company’s health & safety policy.
Previous career
For 12 years Andre was in the hotel industry, working in all areas of the business, to become food and beverage manager for one of the leading hotel chains. This experience has served Andre well in his people skills and appreciating the importance of customer service.
Career to date with ServiceMaster Clean
Today Andre is Operations Manager for the 3 Service Divisions of Deeland Limited t/a ServiceMaster Clean, his focus is to ensure the Quality Assurance Management Programme in place is being implemented and adhered to.
Some of Andre’s responsibilities are:
- Carrying out regular field Service Delivery Audits (6 month check on contract equipment and processes)
- To carry out Annual Feld Performance Reviews with all field staff, identifying training requirements
- To advise and support all field staff
- To work closely with the three Service Divisions, Communal, Commercial and Residential, supporting and providing any technical, training or health & safety needs
- Responsible for ensuring that Service Operations are efficient in terms resources and effective in terms of meeting customer requirements
- Working closely with the Human Resources Department in helping to develop Deeland’s ‘People through a proficiency job skill programme’.
Main objectives in my job role (personal thoughts)
- Ensuring our company complies with Health and Safety legislation
- To help our people develop within their role
- Evaluate our cleaning methods to improve productivity and efficiency
- Retaining our business accreditations
Future Plans
To develop my role in order to help to optimise the performance of our business.